Santa Letter FAQ

All letters from Santa are mailed from our holiday workshop in Florida and we offer free standard shipping anywhere in the United States. Once your order is placed, our elves prepare your letter and ship it within one to two business days of your selected ship date.

We ship through USPS and delivery times typically look like this:

• Silver and Gold Packages are sent by USPS First Class Mail and usually arrive two to seven business days after shipping.
• Platinum Packages are sent by USPS First Class Package Service and usually arrive three to seven business days after shipping and include tracking.

During the busy holiday season USPS can sometimes experience delays due to weather or volume, so ordering early is the best way to make sure your child receives their magical mail right on time.

Your happiness means everything to us and to Santa. If something is not quite right, we offer a thirty day money back guarantee with no questions asked.

Simply contact our support team and let us know what happened. Once your return is approved, you can send the item to our returns address. When we receive it, your refund is processed within seven business days. Your bank or card provider may need a little extra time to show the credit.

If your letter or package was damaged, lost or incorrect, tell us in your message and we will happily send a free replacement so the magic stays alive.

Every package from Santa is stuffed with Christmas cheer and sprinkled with North Pole sparkle. When your child opens their magical mail, they will discover:

• A personalized letter from Santa printed on official North Pole stationery.
• A shiny Nice List Certificate with their name proudly displayed.
• Santa’s magical map that shows the path from the North Pole to your home.
• Their name printed on the official Nice List page that Santa checks twice.
• A festive envelope addressed to your child from Santa’s workshop.
• Two delightful bonus treats such as a Santa Stop Here sign or a sheet of North Pole stickers while supplies last.

Every item is created to make your child feel like Santa sat down with a cup of cocoa and wrote a message filled with joy, pride and wonder.

For extra sparkle and North Pole magic, the Gold Package adds two enchanted treasures your child will adore:

• A Personalized North Pole Dream Pass that feels like a VIP ticket into Santa’s magical world.
• A Personalized Autographed Picture of Santa, signed with his famous snowy signature.

These keepsakes are printed on premium cardstock and tucked into the letter package for extra joy, extra wonder and an extra big smile when your child opens their mail.

The Platinum Package is the ultimate burst of Christmas magic. It includes everything in the base package and the Gold Package plus an enchanted bundle of treasures:

• Official North Pole Snow, gathered by the elves during the first snowfall of the season.
• Official Reindeer Food, blended by elf helpers to keep the reindeer strong and swift.
• Santa’s Magic Red Suit Collectors Piece, a tiny keepsake from Santa’s own suit.
• A bright Santa Stop Here window sticker so Santa knows exactly where to land.
• An Official Nice List fridge magnet featuring your child’s honored place on Santa’s list.

This collection is overflowing with joy, wonder and keepsake magic. If you want the most unforgettable North Pole experience, the Platinum Package is Santa’s top choice.

Every letter is crafted to feel like Santa sat at his desk with a peppermint pen and wrote it just for your child. You can personalize details such as the child’s name, city and state, a special accomplishment, a goal they are working on and even the name of a friend or sibling.

If you are ordering for more than one child, each child receives a completely unique letter. Santa writes each message separately and the elves prepare every package with its own story, its own envelope and its own magical touches.

Nothing is duplicated and nothing is shared. Each child gets a special moment that belongs only to them because Santa knows that every child is wonderfully different.